System and Application Support

The Brunel SAS services (System and Application Support) are an ideal solution for your organisation if you do not have your own (or too few) ICT professionals.
Our experienced support staff and system administrators are at your service to prevent problems. They ensure a perfect synergy between your hardware and software on the one hand, and the working environment of your employees on the other.
Our ‘rescue team’ is at your service wherever, whenever and just as often as you may need them. It will see to it that your system, infrastructure and software remain up-to-date and function impeccably.

Brunel SAS offers various services, in line with your own preferences and requirements:

The SAS Ad Hoc team works ‘on call’: you have a problem, you give us a call, and our specialists will help you at a distance and/or on location. Response and intervention times are agreed on in advance.

Call on SAS On Demand if, for example, you wish to execute ICT implementations but do not have sufficient know-how or resources. Our specialists will give advice, can initiate a project, deliver the services and, if desired, provide the necessary hardware and software which are needed to accomplish a project successfully. The various activities are planned together with you in advance.

The SAS service contract was designed especially for small and medium size businesses who wish to be assured that their ICT environment will function flawlessly at any time. Brunel offers them monthly controls, gives advice and will intervene whenever this is necessary and after consultation with the customer. Exact schedules are fixed in advance.

The SAS service contract includes, on a monthly basis:

• a control of the system security
• a control of the system speed
• a control of the performance of backups
• updates of patches for the operating system
• the creation and maintenance of system users
• an update of virus scanners
• a control of the general performance of the system
• the cleaning of data on disks, at the express indication and request of the customer
• solutions for end user problems
• inventories

Our System and Application Support division works in partnership with, amongst others, Belgacom, Citrix, Microsoft (Certified Partner) and HP.